This course is designed to provide practical, end-to-end knowledge of the ServiceNow platform, focusing on IT Service Management (ITSM), configuration, automation, and real-world enterprise workflows.

It is ideal for students, freshers, and professionals aiming to enter ITSM, ServiceNow Administration, or platform development roles. From understanding ServiceNow basics to managing live enterprise workflows, this course guides you step by step.

2–3 Months Duration
Hybrid / Online / Offline
Small Batch Size
Hands-on Practice
Industry Use Cases
Certificate Included
Course Fee

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  • Hands-on Platform Practice
  • Real-World ITSM Workflows
  • Automation & Configuration
  • Job-Ready Skills

From ServiceNow fundamentals to enterprise-level workflow configuration and automation.

Beginner - Foundations

Goal: Understand ServiceNow platform basics and ITSM concepts.

1 Platform Basics

  • Introduction to ServiceNow & ITSM
  • ServiceNow architecture & instances
  • Navigation & user interface overview

2 Core Concepts

  • Tables, records & fields
  • Forms & lists
  • Basic configurations

3 User & Access Management

  • Users, roles & groups
  • Access controls (intro)
  • Basic security concepts

Beginner Outcomes

  • Navigate ServiceNow confidently
  • Understand ITSM terminology
  • Perform basic admin tasks

Intermediate - Configuration

Goal: Configure ServiceNow for real business and IT operations.

1 ITSM Modules

  • Incident Management
  • Problem Management
  • Change Management

2 Configuration & Customization

  • Form design & UI policies
  • Client scripts & business rules (intro)
  • Notifications & SLAs

3 Data & Reporting

  • Data import basics
  • Reports & dashboards
  • Performance analytics overview

Intermediate Outcomes

  • Configure ITSM workflows
  • Customize forms & processes
  • Build operational reports

Advanced - Professional

Goal: Become job-ready for ServiceNow Admin / Developer roles.

1 Advanced Automation

  • Business rules (advanced)
  • Client & server scripts
  • Workflow Editor & Flow Designer

2 Integration & Management

  • Integrations overview
  • Update sets & deployments
  • Instance management best practices

3 Real-World Scenarios

  • Enterprise IT workflows
  • Troubleshooting & optimization
  • Career & Certification Strategy

Advanced Outcomes

  • Job-ready ServiceNow skills
  • Confident in managing enterprise workflows
  • Certification preparedness

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