Our Salesforce Administrator course is designed to help you build a strong foundation in CRM concepts and Salesforce platform usage, even if you come from a non-technical background. The course starts with Salesforce basics and gradually moves into hands-on configuration, Data management, security, and automation.

With a strong focus on practical exercises, Trailhead learning, and real business scenarios, you'll gain the confidence to manage Salesforce orgs, users, and sales processes used by real companies.

By the end of the course, you'll be prepared for Salesforce Administrator roles and certification, with skills that are directly applicable in the industry.

2-3 Months Duration
Online/Offline/Hybrid Mode
Hands-on Practice & Live Demos
Salesforce Certification Guidance
Small Batch Size
Placement Assistance
Course Fee

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  • Live Interactive Classes
  • Trailhead-based Learning
  • Real-World Business Scenarios
  • Admin-Level Hands-on Training

From CRM basics to becoming a job-ready Salesforce Administrator.

Beginner - Salesforce Fundamentals

Goal: Understand the Salesforce ecosystem and build a strong admin foundation.

1 Salesforce Basics

  • What is Salesforce & how CRM works
  • Salesforce ecosystem & cloud overview
  • Roles of a Salesforce Administrator

2 Org Setup & Navigation

  • Salesforce UI overview (Lightning Experience)
  • User interface components & navigation
  • Standard vs Custom objects

3 Data Model Fundamentals

  • Objects, fields, and records
  • Data types & field properties
  • Relationships: Lookup & Master-Detail

4 User Management

  • Creating users & profiles
  • Roles & role hierarchy
  • Permission sets (intro)

Beginner Outcomes

  • Understand Salesforce terminology confidently
  • Navigate and manage a Salesforce org
  • Create basic objects and user access

Intermediate - Admin Configuration & Automation

Goal: Configure Salesforce for real business needs.

1 Security & Access Control

  • Profiles vs Permission Sets (deep dive)
  • Object-level & field-level security
  • Record-level access & sharing rules

2 Data Management

  • Data import & export
  • Data validation rules
  • Data quality & best practices

3 Automation Tools

  • Workflow rules
  • Process Builder
  • Introduction to Salesforce Flow

4 Reports & Dashboards

  • Standard vs custom reports
  • Report types & filters
  • Dashboards for business insights

Intermediate Outcomes

  • Configure Salesforce for teams & departments
  • Automate common business processes
  • Build reports that support decision-making

Advanced - Admin Mastery & Career Readiness

Goal: Become job-ready as a Salesforce Administrator.

1 Advanced Automation (Flows)

  • Record-triggered flows
  • Screen flows for user interaction
  • Flow optimization & debugging

2 Advanced Security & Governance

  • Advanced sharing models
  • Org-wide defaults & access strategies
  • Salesforce best security practices

3 Change Management & Deployment

  • Sandbox types & usage
  • Change sets & deployment process
  • Release management basics

4 Real-World Admin Scenarios

  • Managing real business use cases
  • Troubleshooting user & data issues
  • Admin best practices from industry

5 Certification & Career Prep

  • Salesforce Administrator certification overview
  • Exam pattern & preparation strategy
  • Resume, interview & real-world admin scenarios

Advanced Outcomes

  • Job-ready Salesforce Administrator skills
  • Confidence handling real orgs & users
  • Prepared for Salesforce Admin Certification

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